Terms & Conditions

At Peruvian Traditions S.A.C., every project is developed with care, transparency, and respect for the people, materials, and processes behind each garment. Our work is guided by fair trade principles, responsible sourcing, ethical production, and long-term collaboration with our workshops and artisan communities.

These Terms & Conditions set out the commercial conditions for our custom development and manufacturing services, helping clients and production partners work together with clear expectations.

1.- QUOTATION VALIDITY

All quotations are valid for 15 calendar days from the date of issue. After this period, prices, yarn availability, lead times, and production conditions must be reviewed and reconfirmed before an order is accepted.

2.- PROTOTYPE AND SAMPLE DEVELOPMENT

Prototype and sample development requires 100% payment in advance.

The estimated development lead time is 2 to 10 weeks, starting once payment has been received and the necessary technical information and material selections have been confirmed. Timing depends on garment complexity, production technique, finishing, fur application, yarn availability, and workshop capacity.

Any separate yarn sourcing or custom yarn production time will be communicated as part of the project schedule.

Development fees cover the agreed scope of sampling work. Additional versions or changes outside that scope may involve additional charges and lead time, which will be communicated for approval before work proceeds.

3.- PRODUCTION PAYMENT TERMS

A 50% advance payment of the production order is required to begin material procurement and confirm production scheduling.
Bulk production begins only after the advance payment has been received and the production reference, technical specifications, and required approvals have been confirmed in writing.
International wire transfers may take approximately 3 to 4 additional business days to reach our bank account. Actual processing times depend on the banks involved.
The remaining 50% balance must be received and confirmed before shipment.
All payments must be received in full. Bank fees, transfer fees, and intermediary bank charges are the client’s responsibility.
SWIFT transfers must use the “OUR” payment instruction. Any shortfall in the amount received remains payable by the client.
We do not offer credit terms.

4.- PRODUCTION LEAD TIMES

Estimated production lead time is 4 to 20 weeks, depending on order quantity, number of colors, garment complexity, yarn and trim availability, and workshop scheduling.
The production lead time starts once the required advance payment, written approvals, necessary materials, and any client-supplied items are available.
Yarn sourcing, custom yarn production, sample development, and shipping may require additional time, as specified in the quotation or project schedule.
Dates included in the Time & Action Plan (T&A) and Work in Progress (WIP) reports are estimates unless expressly agreed otherwise in writing.
If circumstances affect the estimated schedule, we will inform the client and provide revised timing based on the information available.

5.- PRODUCTION SCHEDULING & CAPACITY

Production slots are allocated on a first-come, first-served basis, subject to receipt of the required advance payment and confirmation of project requirements.
Our process includes sample development, yarn sourcing, knitting, finishing, quality control, and export coordination. Scheduling depends on the availability and capacity of the workshops involved.
May through December is our peak production season. During this period, high demand and material availability may affect estimated lead times.
Early order confirmation is recommended to allow sufficient time for material procurement and production planning.

6.- YARN AVAILABILITY

Yarn availability depends on mill stock and production schedules. Availability is not guaranteed until the corresponding payment has been received and the yarn has been secured.
If a stock-service yarn becomes unavailable, replenishment may take approximately 7 to 10 weeks, depending on the mill.
Special blends, seasonal colors, naturally dyed yarns, and other custom-developed yarns may require approximately 8 to 12 weeks for yarn production, depending on fiber availability, dyeing requirements, and mill capacity.
These estimates must be reconfirmed when the order is placed.
Any proposed substitution of yarn, composition, or color requires the client’s written approval.

7.- NATURALLY DYED YARNS

Naturally dyed yarns and garments may show differences in shade within and between production batches because natural dye inputs are not chemically standardized.
Samples and production pieces may therefore show some variation in color.
The approved color reference and any agreed limits on variation must be confirmed before production. Where greater consistency is required, the client should discuss suitable yarn and dyeing options with us during development.
Variations within the agreed limits are considered characteristics of the natural dyeing process.

8.- PRODUCT APPROVAL AND CHANGES

Before bulk production begins, the client must approve the production reference sample and final technical specifications in writing, including design, yarn, color, measurements, finishing, and applicable labels or trims.
Changes requested after sample development or approval may require a revised sample, updated quotation, and revised production schedule.
A revised sample may become the final production reference once approved in writing.
Additional development time is generally estimated at 1 to 3 weeks, depending on the changes, material availability, and workshop capacity.
Changes requested after material procurement or production has begun are subject to feasibility and may involve additional costs. These will be communicated for approval before implementation.

9.- MEASUREMENTS AND TOLERANCES

Garments are produced according to the approved measurement chart and technical specifications.
Knitwear, natural fibers, handmade processes, and finishing treatments may result in small measurement variations.
Depending on the garment and measurement point, a tolerance of ±1 to 2 cm may apply. The applicable tolerances and measurement method must be confirmed in the approved technical specifications before production.
Any tighter tolerance requirements must be discussed and agreed during development.

10.- CUSTOM-MADE ORDERS, CANCELLATIONS & REFUNDS

All prototypes, samples, and production orders are custom-made according to the client’s agreed specifications.
Once development, material procurement, or production has begun, cancellation for a change of mind, budget, or business plans is not accepted as a standard option.
Any request to cancel or suspend an order must be submitted in writing. An agreed cancellation or suspension does not remove the client’s responsibility for work already performed, materials purchased or committed, and other non-recoverable order costs.
Payments covering these costs are non-refundable. Any remaining prepaid amount will be assessed against the order’s outstanding commitments and applicable legal obligations.
Returns, exchanges, and refunds are not accepted for a change of mind where products conform to the approved specifications and agreed tolerances.
Suspected manufacturing defects or discrepancies must be reported promptly in writing, with order details, a description of the issue, and supporting photographs where possible. We will assess the claim against the approved production reference and specifications and arrange an appropriate solution for any verified issue.
Nothing in these Terms & Conditions excludes rights or remedies that cannot lawfully be excluded under applicable law.

11.- LABELS, HANG TAGS, TRIMS & PACKAGING

Standard care/composition labels and poly bags are included only where specified in the quotation.
International Alpaca Association hang tags may be included when applicable to the fiber composition and expressly confirmed in the quotation.
Branded labels, buttons, special trims, custom hang tags, cotton bags, and special packaging are quoted separately unless expressly included.
The client must provide and approve final artwork, wording, sizes, and placement instructions before these items are ordered or applied.
The client is responsible for confirming the labeling and packaging requirements applicable to the intended destination market. Any assistance provided by Peruvian Traditions S.A.C. does not replace that verification.
Delays in providing artwork, approvals, or client-supplied items may affect production and shipment dates.

12.- SHIPPING

Shipping costs are the client’s responsibility unless otherwise agreed in writing.
The quotation or production order will specify the agreed delivery arrangements and any applicable Incoterm, including the named place and version.
International freight, courier fees, duties, taxes, customs charges, and destination handling fees are payable according to the agreed delivery terms.
Shipment will be arranged only after the final payment has been received and confirmed.
The client must provide complete and accurate shipping details and any required destination instructions before dispatch.
Transit and customs clearance times are separate from production lead times and depend on the carrier and relevant authorities.

13.- PAYMENT DELAYS

Late payments, transfer processing delays, incomplete payments, or missing payment information may delay material procurement, production scheduling, or shipment.
Peruvian Traditions S.A.C. is not responsible for schedule changes to the extent caused by these payment issues.
If a payment delay affects yarn availability or a reserved production slot, availability and lead times must be reconfirmed once the full payment has been received.

14.- FORCE MAJEURE

Neither party will be responsible for a failure or delay in performing its obligations to the extent caused by a qualifying force majeure event under applicable law.

Such events may include natural disasters, strikes, political unrest, or major transport disruptions where they meet the applicable legal requirements.

Ordinary supplier delays, yarn shortages, or seasonal capacity constraints are not automatically treated as force majeure and will be managed under the relevant scheduling and material availability provisions.

The affected party must notify the other party promptly, explain the expected impact, and take reasonable steps to reduce disruption. Revised schedules and any necessary changes to the order will be discussed and documented in writing.

15.- ORDER CONFIRMATION & ACCEPTANCE

These Terms & Conditions will be provided or linked with the quotation or production order before acceptance.

By confirming a prototype, sample, or production order in writing, the client accepts the applicable quotation, agreed specifications, payment terms, and these Terms & Conditions.